=> The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

=> Yes, Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

=> On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

=> As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

=> An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Perikart account.

=> You can get your shipment within an hour of your order placement.

=> The courier service will contact you for delivery of your order. Please check your app for more details.

=> With Perikart's advanced technical features, you can be assured that your portal will not suffer from any technical glitches. In the event you are not able to track your order even after it has been shipped, Perikart and its team ask that you contact the customer support center at cs@perikart.com

=> Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. => You can also visit My Account › My Orders page to get invoices for your orders.

=> You can easily send invoices to your email ID from your Perikart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.

=> To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered.

=> Your product will be installed by the seller itself; Perikart will not be liable for any installation process and hence it will not affect the warranty of the product.

=> All order(s) will be checked and packed properly before handing it off to the delivery person and then the delivery person will deliver your package at your door step.

=> You can see the sellers return policy on the product page.

=> To place an order, please follow these steps: i. Select the product you'd like to buy. ii. Add products to your cart or just hit 'Buy Now' iii. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order.

=> Minimum order delivery time is 30 minutes; an order cannot be delivered less than that.

=> ‘Business day(s)’ are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday to Saturday. Public holidays and Sundays are usually not considered.

=> Estimated delivery time is 1 hour.

=> Groceries on Perikart are available from top brands such as HUL, P&G, and ITC etc., which are renowned for their quality products. Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.

=> Sometimes, a package cannot be delivered due to one of the following reasons: i. Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the delivery service provider or the unintended recipient. Please double-check your address carefully when placing a new order. ii. Failed Delivery Attempts: Most of time the delivery service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller. iii. Damaged During Transit: If a package is damaged on its way to you, the delivery service provider will return it to the seller without attempting delivery. Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.

=> The different order statuses are as mentioned below: i. Approved: Order you have placed for an item is confirmed by the seller ii. Dispatched: Your item has been picked up from the seller by the delivery service provider. iii. Out for delivery: A Wish master is out to deliver your order iv. Delivered: Your item has been delivered. v. Return requested: You have created a return request for the item which is pending confirmation from the seller vi. Returned: You have returned the item for refund/replacement/exchange

=> After 1 attempts of unsuccessful delivery of orders, the Cash on Delivery (COD) payment option shall be withheld from your account.

=> Visit My Orders to check the status of your replacement. All products listed under a particular category may not have the same return policy. Refer the respective item's applicable return/replacement policy on the product page for any exceptions to this return policy.

=> All sections are to be read carefully, to understand the conditions and circumstances under which returns will be accepted.

=> No, the items cannot be returned after the time period mentioned in the seller’s policy.

=> You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable).

=> To return/exchange your order, follow these simple steps: i. Go to My Orders ii. Choose the item you wish to return or exchange iii. Fill in the details iv. Choose Request Return

=> You can visit 'My Orders' to know the status of your refund.

=> For any refund you will need to provide the bank details. After receiving your details our administration team will return your refundable value within 72 hours of time.

=> Refunds are given when: i. The seller cannot provide a replacement ii. Sellers allow refunds on selected categories under certain conditions. Please check the seller's Returns Policy on the product page for more details. iii. When an item is being cancelled by you and your payment mode was made through UPI transaction.

=> The sellers' return policies don't support the return of item(s) ordered wrongly. You can refer the respective seller's Returns policy on the product page.

=> If the package has been tampered with or is open, than you can refuse to take the package on spot.

=> If in case of returns, where you would like to change the address of pick-up address, it can only be changed if the pick-up service is available at the new address.

=> No. you cannot reschedule the pickup time, but you can place your order according to your convenience, and we assure you to deliver the package within minutes.

=> Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup. => When the Delivery Partner reaches you, you will get an OTP which you will have to provide it to the Delivery Partner; he will examine the product as per buyer’s return policy and if everything is okay your package will be picked up.

=> You may visit 'my orders' to check the status of your return. Please check the SMS & email that will be sent to you for your return request for more details.

=> You may visit 'my orders' to check the status of your replacement. Please check the SMS & email that will be sent to you for your replacement request for more details. => Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.

=> For any refund you will need to provide the bank details. After receiving your details our administration team will return your refundable value within 72 hours of time.

=> In case of cash on delivery, you will have to provide a bank account number for the refund.

=> Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by the seller.

=> Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

=> Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

=> Checks done for an item that you are returning are: Note*- If any of the above conditions are not met, the delivery partner will refuse to accept the return.

=> No, COD is not available for every product you buy on Perikart.

=> You can pay by using COD or UPI payment option as of now.

=> Payment using Debit/ credit card is not being made available now but very soon we are going to update this payment feature in our portal.

=> The maximum amount that you can shop for is ₹ 5000.

=> Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Delivery partner carries a swiping machine.

=> You could see different prices for the same product, as it could be listed by many Sellers.

=> Installation and demo are offered for certain items by sellers through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.

=> Yes it is necessary to have an account to shop on Perikart Application.

=> If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.

=> The products listed as 'Out of Stock' or 'Temporarily Unavailable' is not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Perikart.

=> ‘Out of Stock’ means Goods unavailable for immediate sale.

=> There are absolutely no hidden charges when you are shopping on Perikart. All the charges in the invoice of your order are the only charges we acquire.

=> You can find various editions of books with the same title on Perikart -- from paperbacks or hard covers to collector's editions. Some of them are re-published/printed within India, while some editions are imported. The price of the titles varies based on this and the seller offering it.

=> Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

=> It usually costs Perikart more to deliver some items. So, sometimes we choose to add a delivery charge. For more information, check the individual seller's policy on the product page.

=> Refunds will be credited to your registered bank account by NEFT/IMPS. If you wish to initiate a refund, you will need to enter the bank account details on the page of your customer portal.

=> No, it is not necessary to register with UPI ID to use it on Perikart, as we also have the COD payment option available. But we would suggest you to register with any UPI, so that the payment process becomes hustle free.

=> Yes, Same Day & In-a-Day delivery option is our main Policy. We will not only deliver your orders In-a-Day but we will deliver your orders within an hour at your door step.

=> Delivery charges will be applied to every product based on its standard volumetric weight and the distance to be covered by the Delivery Partner. => Delivery of item will be delivered between 08:00 AM to 09:00 PM time slots.

=> No, Perikart does not provide free delivery.

=> Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location. => Location of the seller.

=> Open box verification, enables customers to inspect their packages before accepting them. To enhance customer service and reinforce Safe Commerce program, Perikart continues to expand this facility throughout its delivery network.

=> You might choose open box verification for a few reasons. First, the product is opened before the customer and inspected. By checking the product first, you can have peace of mind knowing that any issues have already been identified.

=> Products that are typically delivered through an open box verification system include electronics, appliances, hardware items and other high-value items.

=> As with any other product, open box products will be covered by a warranty.

=> If a product is an open box product, then it will be mentioned in the order summary of the ordered product.

=> In your presence, your assigned delivery partner will initiate the open box system once he arrives at your premises. If you agree to this, he will open your package and inspect the product for any damage or breakage. You can request our delivery partner to pack your product again if there are no faults found. When found to have any type of fault or damage, you will not receive the product and your refund will be initiated immediately with effect. => Also, for your convenience you are requested to make a video once the open box verification system initiates and if you find any faults or defects you can send us a mail regarding the same and upload the video along with your mail in our customer support center, i.e., cs@perikart.com

=> Yes, it is very much secured.

=> Open box delivered products are not liable for damage, so you must return them immediately to your assigned Perikart's delivery partner if they arrive damaged.

=> It is free of any charges.

=> Yes, the product you receive should be in good condition. However, it is important to inspect the product yourself upon receipt to ensure there are no issues.

=> You can return the product before accepting it from our delivery partners if there is an issue with the product you receive through an open box verification system.

=> No, you cannot return the product after accepting the delivery but you can return the product before accepting the delivery only in case of any issues (damage, missing accessory, or mis-delivery) found at the time of Open Box Verification. However, it is important to check the Perikart’s return policy to understand any specific requirements or restrictions.

=> No. If a product is found to be damaged, has missing accessories or is completely different from ordered, only a refund can be issued. You will need to place a new order to buy the product.

=> No. Open box verification is available for all eligible orders like mobiles, gadgets, electronic accessories, electrical, large electronic appliances & hardware, so that you can inspect the product for damages, correctness and completeness before accepting the delivery.

=> In case the product is found to be damaged after you have accepted delivery of an open box verification eligible order, we will not able to accept returns. Therefore, please ensure a responsible adult is available to thoroughly inspect the product for damages and accept delivery. => In case the product is found to be functionally defective or not working, after you have accepted delivery of an open box verification eligible order, you will be required to raise a request within the 5 working days' returns window and contact your nearest brand authorized service centre directly so that an in-person technician visit you within 5 days from the delivery of the product. => If a defect is determined, a replacement will be initiated if applicable only as per the product’s brand Return policy by the brand authorized partner itself. In the event the issue remains unresolved, and if eligible, you will be issued a refund/replacement as per your Product’s Brand Return policy.

=> No, you do not need to verify your mobile number or email ID every time you log in.

=> Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.

=> An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Perikart account for the first time. => OTP verification will also be done in other cases like password recovery, updating email/mobile details and also when DE comes for delivery of products.

=> To add a new delivery address, follow these simple steps: i. Log into your Perikart account ii. Log into your Perikart account iii. Go to My Account › Settings › Address iv. Add details of your new address v. Choose 'Save Changes'

=> To change the password for your Perikart account, follow these simple steps: i. Log in to your Perikart account ii. Go to My Account › Settings › Change Password iii. Enter your old password iv. Enter your new password v. Choose 'Save Changes

=> To deactivate your Perikart account, follow these simple steps: i. Log into your Perikart account ii. Go to My Account › Settings › Deactivate iii. Enter the password for your account iv. Choose 'Confirm Deactivation'

=> To change the email ID associated with your Flipchart account, follow these simple steps on our website: i. Log in to your Flipchart account ii. Go to My Account › Settings › Update Email/Mobile no. iii. Add the new email ID iv. Enter the verification code sent to your old and new email IDs v. Choose 'Save Changes'

=> To log into the Flipchart mobile app, update your mobile number from your Flipchart account on our website with these simples steps: i. Go to My Account › Settings › Update Email/Mobile no. ii. Add your mobile number iii. Enter the OTP received on your registered mobile number iv. Select 'Save Changes'

=> If you have forgotten the password for your account, you can reset it using the 'Forgot password' option available on the home page. Just enter your registered email ID to get an OTP, once you have the OTP simply follow the prompts. If you regain access to your phone number, you can always log in using OTP else, if an email ID is registered with your account, you can click on 'Forget Password' and attempt to log in. In the unlikely event of these not working, you can contact our customer support team for further assistance.

=> Report the problem(s) on: Perikart Grievances cell: Mail us at- grievance@perikart.com Pallabi Hazarika Grievance Officer Perril Technologies (OPC) Private Limited Boragadhoi, 16 no. tinali, Duliajan; Dist. - Dibrugarh; Pin- 786602 Assam